Refund policy
At Sam Eyewear, we are committed to providing every customer with excellent service and a pleasant shopping experience.
Our returns and refund policy is designed to ensure your satisfaction, under certain conditions.
Please read the following guidelines carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of sale or promotional items.
Products purchased at a discounted price are not covered by this guarantee.
No Refunds on Sale Items
Items purchased during a sale or promotion are not eligible for refunds.
All sale purchases are final and cannot be returned or exchanged, even if the size or fit is not suitable.
Return Shipping Costs
Customers are responsible for all shipping costs associated with returning an item.
Sam Eyewear does not cover return postage costs and cannot be held responsible for any fees or losses incurred during the return process.
Please refer to our Terms and Conditions for further details.
Return Period
You must notify us of your intention to return an item within 30 days of receiving it.
After this period, returns can no longer be accepted.
Please ensure you respect the timeframe to remain eligible for a return.
Exchanges on Sale Items
Sale items cannot be exchanged, even if the size is incorrect.
We therefore recommend checking your size carefully before completing your purchase.
Warranty on Faulty Items
We offer a full warranty on all items with manufacturing defects.
If you receive a faulty product, it may be returned for a full refund or exchange, depending on your preference.
How to Return an Item
To initiate a return, please email us at:
📧 contact@sameyewear.com
Once your return request has been approved, you will receive detailed instructions on how to complete the process.
Return Form
Returns submitted without a completed return form cannot be processed.
Please ensure the form is included with your returned item to allow for quick and accurate handling.
Final Note
At Sam Eyewear, we do our best to ensure every customer is satisfied.
By following our returns and refund policy, you help us handle all cases efficiently and fairly.
If you have any questions or feedback, please feel free to contact us at:
📧 contact@sameyewear.com